Shipping ANd Returns
100% of our products are shipped within 2 working days from the day of order placement besides saturday and other public holidays in Nepal. During holidays we notify through email and send the product once the holidays are over.
Shipping is done exclusively from Nepal using courier Aramex and DHL. Once we send the product from the store you will be notified in an email. Shipping takes from 4 working days to 10 working days depending on place. At times due to the weekend it might delay a few more days.
- UAE 4 days
- UK 6 days
- USA 5 days
- Netherlands 9 days
While filling the shipping address form please don’t mention any PO Box number as we have no provision to ship it to PO BOX.
Best Mad Honey team is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
As products travel a long distance from Nepal there might be 1 in 100 cases that shipment might be leaked, damaged or lost. Things that go out of our hand. For that you can claim for another product. But at first be sure to send the receiving package with full video and photo at your contact address either email or Whatsapp. We will again send you the same product without any additional charge for the product. But shipping charge will be labeled to you (besides lost case).
Video and photo should be taken right after receiving the product from courier. Your claim will be thoroughly checked by our logistic team and if found fraud, we will not entertain your request.
Return confirmation takes no longer than 2 days and the product will be immediately dispatched.