At Best Mad Honey, we are committed to delivering high-quality products in secure packaging. However, if unforeseen issues arise during transit, we provide a simple and hassle-free resolution process.
Conditions for Returns and Reshipping
We will promptly resend your product or provide assistance under the following circumstances:
- If the jar leaks during transit.
- If the product is lost in transit.
- If customer notice no perceived effect from the honey.
- If the product is continuously held in customs.
Please note:
- If customer wish to cancel the order already placed, you must do so within 12 hours of placing the order. Generally, we ship within 12 hours of order placement.
- If customer provided an incorrect shipping address during checkout, please let us know within 12 hours of placing the order. Once the product is shipped, we will be unable to update the address.
- If some circumstances prevent us from shipping to the provided country/location, we will issue a 100% refund of your purchase.
- If the shipping company cannot locate the provided shipping address, we will reship your order using an alternate shipping company.
- If you want to switch to a different variant after placing an order, they will need to place a new order to cancel the existing one. Please note order cannot be cancelled once it is shipped.
Steps to Follow:
Contact Us: If you encounter any issues with your delivery, please reach out to us immediately via email or WhatsApp. Ensure that you include a full video and pictures of the delivered package.
Reshipping: We are committed to making things right. We will promptly resend the same product to you, and there will be no additional charge for the product itself.
Shipping Charges: Kindly note that reshipping charges may apply for returns or exchanges unless the issue involves a lost shipment.
Examination and Confirmation: Our dedicated logistics team will carefully examine the pictures and videos you provide to confirm any damage. Rest assured, we prioritize your satisfaction. Please be aware that we do not entertain fraudulent or deceptive claims.
Quick Turnaround: Return confirmations usually take no longer than 2 days, and we swiftly dispatch the replacement product to ensure you receive it as soon as possible.
We hope this policy provides you with clarity and assurance regarding our shipping, delivery, and return processes. If you have any further questions or require assistance, do not hesitate to reach out to us. Your satisfaction is our top priority.