Order Processing and Shipping Timeframe: Our team strives to process and ship your orders promptly. Typically, orders are shipped within 2-5 weekdays from the day of order placement, except during public holidays in Nepal. If your order coincides with a holiday, we will notify you via email, and your product will be shipped once the holidays conclude.
Special Attention to Rare Harvest Products: For our rare harvest products, please understand that crafting a personalized box with your name engraved on it takes some additional time. We appreciate your patience in this regard.
Shipping Locations: We exclusively handle shipping from Nepal and the USA, depending on your order size. We maintain fulfillment centers in both locations, but rest assured that all shipments are meticulously prepared, securely packed, and dispatched from Nepal.
Shipping Notifications and Delivery Timeframe: Once your order leaves our store, you will receive an email notification. The estimated time for your product to reach your doorstep is typically 7-15 working days, depending on your location. Please note that minor shipping delays may occur over weekends.
Estimated Shipping Times:
UAE: Approximately 4 days
USA: Range of 3-12 days
UK: Range of 3-12 days
Netherlands: Approximately 7-15 days
Important Note: To ensure successful delivery, please avoid providing a PO Box number when filling out the order form, as we are unable to deliver to PO Boxes.
Customs and Taxes
Customer Responsibility: It’s essential to be aware that any customs duties, taxes, or other fees imposed during or after shipping are the sole responsibility of the customer. We kindly request that you acquaint yourself with your local customs regulations.
Customer Assurance: We take pride in our products and packaging, but sometimes unforeseen issues may occur during transit. In such rare instances, we offer a straightforward process for you to reclaim your product.
Steps to Follow:
Contact Us: If you encounter any issues with your delivery, please reach out to us immediately via email or WhatsApp. Ensure that you include a full video and pictures of the delivered package.
Reshipping: We are committed to making things right. We will promptly resend the same product to you, and there will be no additional charge for the product itself.
Shipping Charges: Please note that you will be responsible for covering the shipping charges, except in cases of loss.
Examination and Confirmation: Our dedicated logistics team will carefully examine the pictures and videos you provide to confirm any damage. Rest assured, we prioritize your satisfaction. Please be aware that we do not entertain fraudulent or deceptive claims.
Quick Turnaround: Return confirmations usually take no longer than 2 days, and we swiftly dispatch the replacement product to ensure you receive it as soon as possible.
We hope this policy provides you with clarity and assurance regarding our shipping, delivery, and return processes. If you have any further questions or require assistance, do not hesitate to reach out to us. Your satisfaction is our top priority.