Privacy policy

Last updated: 17 September 2026

At Best Mad Honey, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products. We collect only the information necessary to provide our services, process orders, improve your experience, and communicate with you.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services:

A. Personal Information

When you place an order, contact us, or sign up for updates, we may collect:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely via third-party providers)

B. Non-Personal Information

Automatically when you browse our website, we may collect:

  • IP address
  • Browser type
  • Time zone
  • Device type
  • Pages visited and time spent

2. How We Use Your Information

We use the information we collect to:

  1. Respond to your enquiries, quotes, and requests for product samples or collaboration
  2. Manage business contracts, orders, and client relationships
  3. Process career applications submitted via our website
  4. Improve and maintain our website and services
  5. Comply with applicable legal and regulatory obligations in Nepal

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We only share your personal data in the following limited circumstances:

  1. With hosting, IT, and analytics service providers who support our website operations, under strict confidentiality obligations
  2. With legal or government authorities when required by applicable law or court order
  3. With successor entities in the event of a merger, acquisition, or sale of assets, where your data will continue to be protected under this policy

All third-party service providers are required to handle your information securely and only for the purposes we specify.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather anonymous usage statistics. Cookies are small text files placed on your device. You can disable cookies through your browser settings, though some website features may not function correctly if you do so.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Data Retention

Depending on your location and applicable laws, you may have the right to:

  1. Access the personal information we hold about you, and request correction of inaccurate or incomplete data
  2. Request deletion of your personal data, subject to legal obligations
  3. Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@bestmadhoney.com. We will respond promptly and in accordance with applicable law.

7. Third Party Links

Our website contains links to third-party platforms, including WhatsApp for customer communication. This Privacy Policy does not apply to those platforms. We are not responsible for their privacy practices and encourage you to review their policies directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Changes will be posted on this page with an updated Effective Date.

9. Contact Us

For questions about this Privacy Policy or your data:

Best Mad Honey
Email: support@bestmadhoney.com
Website: bestmadhoney.com