Shipping policy

Last updated: 17 September 2026

At Best Mad Honey, we are committed to delivering high-quality products in secure packaging worldwide from the United States, United Kingdom, Germany, Spain, United Arab Emirates and 99+ countries. However, if unforeseen issues arise during transit, we provide a simple and hassle-free resolution process.

Conditions for Returns and Reshipping

We will promptly resend your product or provide assistance under the following circumstances:

  • If the jar leaks during transit.
  • If the product is lost in transit.
  • If the customer notices no perceived effect from the honey.
  • If the product is continuously held in customs.

What Happens If My Order Cannot Be Delivered?

A parcel refused at delivery, abandoned at a customs office, or returned because the address was wrong is refunded less the outbound and return shipping costs actually incurred. Refusing to pay an assessed import charge falls into this category.

Where Best Mad Honey is unable to ship to a destination at all, because of courier or customs restrictions, the order is cancelled and refunded in full.

Which Shipping Issues Are Not Covered?

Liability does not extend to delays caused by customs inspection, courier disruption, weather events or natural disasters. Tracking is supplied on every order so that shipments in transit can be followed directly with the carrier.

Shipping and Cancellation Policy

Order Cancellations

If you are in any country and place the order but your mind changes, you need to cancel within 12 hours of placement. After this window, the order may already be processed or shipped and cannot be canceled. We reserve the right to deny cancellation requests made after this period.

Shipping Timelines

United States orders move fastest, reaching the door in 4 to 5 days when clearance is straightforward, and stretching to 14 or 15 days when customs inspection or peak season volume slows the route. Deliveries to the United Kingdom, Germany and Spain sit at 13 to 15 days because European customs clearance adds a fixed stage that express transit cannot shorten.

Transit is counted from dispatch rather than from the moment the order is placed. All rates are shown and charged in USD.

Which Couriers Carry the Orders?

Shipments travel with DHL and FedEx. The carrier assigned to an order depends on the destination and on which network is running reliably out from our USA warehouse that week, and the tracking email names the carrier handling the parcel.

Address Changes

Shipping address changes must be requested within 12 hours of placing the order. After that, we cannot guarantee modifications, and any reshipping due to an incorrect address will be at the customer’s expense.

How Is an Order Tracked?

A tracking number is emailed as soon as the courier collects the parcel. Tracking can take up to 24 hours to show its first scan, and a parcel that has cleared Kathmandu but shows no movement for several days is normally sitting in the destination customs queue rather than lost.

Support is available at support@bestmadhoney.com, on WhatsApp, or by phone at the Nepal and USA numbers listed in the site footer.

What Happens If a Delivery Fails?

Address accuracy is the customer’s responsibility. Corrections can be requested within 12 hours of placing an order by emailing support@bestmadhoney.com with the order number.

  1. Reshipment caused by an incorrect or incomplete address is charged at the customer’s expense.
  2. Couriers will normally attempt delivery twice and hold the parcel at a local depot before returning it.
  3. A parcel returned to the warehouse as undeliverable is refunded less the outbound and return shipping costs actually incurred.

What Cover Applies to Lost, Leaking or Held Shipments?

If your order is lost, damaged, or leaking during transit, please contact us as soon as possible. We will review the situation and determine the appropriate resolution based on the condition of the shipment and jar. For leak or damage claims, photographs of the damaged packaging and jar are required. If reshipment is not possible, the applicable refund options and conditions are outlined in our Refund Policy.

Still have a question?

Email support@bestmadhoney.com or message the team on WhatsApp, and you will have an answer within one working day.