Refund policy

Last updated: 30 September 2026

At Best Mad Honey, we are committed to delivering high-quality products in secure packaging. If you change your mind about an order, or if something goes wrong in transit, the options below apply.

14-Day Return Policy

We have a 14-day return policy. You have 14 days from the day your order is delivered to request a return. This applies to orders delivered to the United States, the United Kingdom, Germany and the United Arab Emirates.

To be eligible for a return:

• The jar must be unopened, with the seal intact, and in the same condition in which you received it.
• The item must be in its original packaging.
• You must provide your order number or other proof of purchase.

Because honey is a food product, jars that have been opened cannot be returned.

How to Start a Return

Email support@bestmadhoney.com with your order number within 14 days of delivery. If your return is accepted, we will send you instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

Return Shipping

The customer is responsible for the cost of return shipping. Original shipping charges are not refundable.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Damaged, Lost or Held Shipments

We will promptly resend your product or provide appropriate assistance under the following circumstances:

• If the jar leaks during transit (please send clear photos to our team for verification)
• If the product is lost in transit
• If the product is continuously held in customs

Please note: Reshipping is allowed only once. Outside the 14-day return policy above, a refund is provided only if we are unable to ship to your destination.

Shipping and Cancellation Policy

1. Order Cancellations

• Orders can be canceled within 12 hours of placement.
• After this time frame, the order may already be processed or shipped and cannot be canceled.
• Once the product has been dispatched from our warehouse, the order can no longer be canceled. After delivery, the 14-day return policy above applies.
• We reserve the right to deny cancellation requests made after this period.

2. Shipping Timelines

• Orders are typically processed and shipped within 12 to 24 hours after payment confirmation.
• Delays may occur during peak seasons or due to logistical constraints.

3. Address Changes

• Shipping address changes must be requested within 12 hours of placing the order.
• After this window, we cannot guarantee modifications.
• Any reshipping due to an incorrect or incomplete address will be at the customer's expense.

4. Shipping Restrictions

If we are unable to ship to your destination due to courier restrictions, customs limitations, or other external factors, we will notify you and issue a full refund.

5. Delivery Failures

If delivery fails due to an incorrect or incomplete address, or if the recipient is unavailable at the time of delivery, we cannot be held responsible for the shipment.

6. Product Changes and Variant Switches

• Once an order is placed, product variants cannot be changed.
• To switch variants, cancel the original order (if within the cancellation window) and place a new one.

7. Responsibility Disclaimer

• We are not liable for delays caused by customs, natural disasters, or courier service disruptions.
• Once shipped, tracking information will be provided for customer follow-up.

Need help with an order?

Email support@bestmadhoney.com with your order number and photos of the package, and the team will reply within one working day.